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Transforming Pixels to Gold

What is digital strategy now? What makes something go viral? How can we create content that really hits a social nerve at the right place and at the right time? Can we use the same predictive patterns, techniques, statistics etc? Or do we need to take a punt - an unprecedented change in direction - a leap of faith into chaos?

When your product is not about money - people throw money at it

David Wall - Saturday, January 30, 2010

When your product is not about money - people throw money at it

There's bound to be controversy when you start talking about core features of anything, especially something like advertising and marketing - but say we invite a little discussion (and controversy) and state the obvious that essentially we’re trying to address a communication problem.

The problem is simple - you the so and so of the whatever company needs to communicate that your product has value enough for someone to take notice and relinquish some hard-earned cash. A few ideas get thrown around and added to a document titled [fill in the blanks] strategy or [fill in the blanks] campaign etc. Essentially, we’re still attempting to solve a communication problem.

So, what’s this communication thing?

Because we’re reducing things left right and center, why not do it even further by saying communication is all about gaining a mutual understanding? If we don’t understand each other, communication gets really tricky.

And how does understanding come about?

Strip it down once more and lets say that at the very least when you can connect to some type of shared experience/s, understanding will follow. At that point the billion dollar question is how does a brand connect with people’s shared experiences?

Your product at some point must have come about to “fill a gap in the market”. This is essentially saying, there is a human need that is not being met or there’s a human problem that’s not being solved and that’s why the product is there. So whatever it is you sell somehow solves people’s problems and meets a human need. This is not necessarily a material need - there’s markets for emotional needs, economic needs, intellectual needs etc. So the shared experience involves the conditions that brought about the need for your product to exist in the first place.

Some companies go beyond marketing and branding and ask the question: why? Why does the company exist? What is it’s contribution? etc.

These questions are not esoteric but are at the core of knowing how brands can make a real connection and find social authenticity. When your brand does that, it becomes a cultural resource. The economic drive is secondary to it’s primary purpose: how it contributes or how it creates connections and builds meaning in society. Economics then becomes a value reality-check in terms of how well it’s achieving its primary goals - if it’s socially relevant, if it still adds value, value is given back to it (in terms of money). And this keeps the product alive in the realm of economic exchange.

To put it simply: when your product is not about money, people throw money at it.

Why?

Because when making money is a primary drive to activity, quality suffers - your product is no longer good. On this level we start making lots of shiny but empty things and marketing becomes more a form of deceit. The purpose for these things is not to add value, not to solve any real problems but to get the most out of the least. Eventually the veneer cracks and businesses fall.

It’s much easy to start with quality, marketing is then about communicating this quality and your company’s value is rewarded by economic value.

The secret behind Lawrence the Tiger's 2010 wishes

David Wall - Thursday, January 07, 2010

What is he thinking?

A silhouette of a woman, cars popping up, the few confident looking people in focus behind the majority faded others - this is about how our incessant and needy thoughts function. They're the ongoing background thoughts that seek to find resolution, a feeling of completion or peace by getting the things we desire - the recognition (or love) of another (woman image) or material things (car images).

The few in the forefront are the mythical end point - they're the Superclass, those who have all the material desires and recognition at their disposal. The problem is it's based on a big myth - there's always another car, a bigger yaught, a more prestigious mansion and always someone who still doesn't give us the recognition we believe we deserve.

There can be no end point to this because this story only survives if we never find completion. But we're sold anyway by the temporary high we get every time we buy into this with our belief and our hard earned cash - the misplaced idea we're getting closer is like an addictive hunger, never satisfied and always begging for more.

So what's Lawrence's Year of the Tiger secret?

Lawrence points to how in 2010 this story is most powerfully sold by immersive / interactive experiences found in new media (usually a combination of images, footage, music / voice). These tools are often used to perpetuate the story as they offer an quick outlet to our "unfulfilled" reality and we are compelled to drop our guard or suspend our disbelief to immerse ourselves in this "better" prescribed reality. While this happens we become less conscious of our own reality and more susceptible to unconscious influences of this new reality often with direct agendas in mind.

The good news is Lawrence sees another force surfacing in 2010 - the conscious consumer. The conscious consumer seeks real information on products and services and being more conscious and self-aware, this consumer is not as vulnerable. The world map indicates the world wide web (internet) - This is where the conscious consumer seeks authentic information published by people without direct agenda or affiliation on anything he or she is compelled to buy or become involved in. As the internet is filled with information from every angle, the conscious consumer learns how to discern and spot a fake (information with affiliation) very quickly.

The 1+1=2, is an equation that shows why this story is so unreliable. It basically states that you are not complete right now (1) until you fulfill certain requirements or obtain certain things. The you of this mythical future (the other 1) is the completed you, the one at peace, the one not lacking. This means the incomplete you and the complete you are two separate entities. This simple equation shows the absurdity of that statement - there are not two of you, only the one - so in truth you are complete right at this very moment. You don't need to do or get anything to complete you.

Lawrence says "I suppose I should wish you a happy new year" because not all people are ready to he really happy (or fully conscious) and only those who understand Lawrence's thoughts will have a Happy New Year and be able to receive the Year of the Tiger love and luck.

If you know someone who is ready to be happy and lucky throughout the Year of  the Tiger - let them know about this. The Law of Reciprocity will undoubtedly spread the the happiness and luck back to you in this auspicious year.

Posted via email from Transforming pixels to gold

No?

David Wall - Friday, December 11, 2009

Yes

What's the exercise here? To write a short email with one purpose in mind: to introduce people to have conversations about subjects that just keep cropping up in this blog, rather slipping consistently through the cracks... (I gave myself 10 minutes)

Conversations about what?

What happens when how we normally do things and long-held beliefs no longer stands in an open market? What happens when traditional advertising no longer works? What's the alternative? When traditional business models can't be justified and are no longer effective in the market - what happens? Where is this all going?

The context

A general pessimism is even more apparent now than ever before with things like corporate-speak, political "promises" and traditional advertising veneers that say nothing really about what a business is really like. Not only economically but socially we are subject to trends in the "open market". The market is also subject to our attitudes and opinions because they influence how we chose to spend.  

So the market is always adapting - the speed of this adaption is also subject to our beliefs and  traditions. AND, although a lot of things appear to go on as they always have - things are changing dramatically beneath our feet. Again - what is happening and where is this all going?

Here goes (the revised version)...

Email subject: No subject

I don't want to challenge you to look at things differently. Why confront what we're grown to believe by exchanging ideas? Who cares if how our present situation affects lagging concepts from our past? These things just get in the way:

  • social media
  • the availability of information on the internet
  • a general pessimism of commercial-speak and traditional marketing
  • we can fill in the blanks....

It's all conclusive, no arguments, no variety of opinions and there's no clearing of the air needed. 

This is not for you?

Because ideas should fester, disappear and aggravate us like sharp stones trapped in our shoes... 

Do we need a catalyst  for change to occur? Why exchange of ideas with no particular agenda? 

Tell me

Do ads even need to make sense anymore?

David Wall - Wednesday, December 09, 2009
I don't think they do. Perhaps the more sense they make, the less potential disruption to what's expected occurs - rendering them less noticeable? I'm not actually that moved by the whole disruption strategy of traditional advertising but a disruption to normality - that's artistic. And lets face it advertising has always been tailing art (just to be controversial).

This is not art (by no means...or maybe), not anything grand and it probably makes some sense if you think about it. The great thing though is the idea came to me on the train this morning and with the help of a trusty ex-post production wiz Agus, in no time we whacked up something I'd much rather watch than a commercial...

Posted via email from Transforming pixels to gold

Social Media Marketing - an Economy of Experience?

David Wall - Wednesday, December 09, 2009

Take the "media" out of social media and you're left with the word "social". It's easy to be tangled in metrics about what makes social media successful and overlook that simple point. Facebook and the like suit our present communication needs, so we use it. It works because connecting with people through social media is easy in a time starved and an otherwise disconnected daily existence.

How many of us find emailing someone next to us at work far easier (and quicker) than starting a conversation? It's often much simpler to say happy birthday to a close friend on a social network than sending a (paper) card - great for trees but not so good if you're trying to sell birthday cards…

Have a look at the huge growth rate of social media over the past few years - it takes about 10 seconds to watch the little blue dot representing Facebook.com bubble up and eclipse everything else in its path between 2006-2009. We'd expect a similar trend if the Interaction Consortium did a worldwide piece. The US, for example has internet users checking Facebook every 37 minutes, they post to Flickr 5 times a day, watch YouTube for 2.5 hrs a day and update Twitter every 3 hours… according to Razorfish.

But stats and technology aside, we're still in the realm of social significance. Whether a brand communicates outside or within social media, we need to question: does it provide value or hold any significance in our social exchanges? In other words, will anyone talk about it? Would anyone really care?

A Razorfish survey puts it bluntly: "Consumers don't want conversation with brands - they want deals". We can just as easily say "…they want value". And it's easy to offer value in terms of deals - a discount / a "free coke and fries…" but when a product offers value just with an association to its brand - that's an exchange we're more than willing to pay for.

Speeding down this technological highway we're leaving commodities and services for experiences posts Laurel Papworth. Deals are great but in an "Experiential Economy" they're only as good as the experience we want out of them. Who would go for a 50% or even a 99% discount from a product that has 0% value to us? An experience that no one wants, even for free would have next to no takers (apart from a few freebie hunters).

"The best job in the world" is a prime example of the value of experience. The experience of typing on a keyboard is just that much better from a tropical beach bungalow than a crammed office - even with walls decorated with snow peaked mountains, climbers scaling cliffs, sail boats etc. above words like "leadership", "direction", "motivation" and "Freedom"…

The point is "real" experiences are what makes social waves. If the service or product offered are the best vehicles to these, they'll be big waves!

And the experiences don't even need to be direct - most of the time they're not. It's even easier for a brand to offer experience by association. Like the teenage boy branding himself with his favorite band, absorbing more of the lifestyle and experiences the band promotes the more paraphernalia he buys.

Hear more at Sydney Social Media Marketing 2010 Bootcamp - The Era of Marketing
Learn more from Laurel Papworth,Tourism Queensland Marketing Manager, Robyn Quinn (The best job in the world campaign) and other industry leaders at Sydney Social Media Marketing 2010 Bootcamp – The Era of Marketing

And talking about deals deals deals…
All friends of Photolibrary can take advantage of this special offer: Delegates will be entitled to a 15% DISCOUNT... we all love a good deal!

Posted via email from Transforming pixels to gold

stsooys tbh cya wknd wb??

David Wall - Wednesday, November 11, 2009

I like Bourdieu. First he's got a very French sounding name that gives him instant philosophy street cred (first name is also Pierre) but that's not a good reason to like someone. A better reason is that he's said long ago that the purpose of a lot of what we do or say is to distinguish ourselves from others. We develop strange languages to isolate ourselves from other groups, while hardening the glue within our own group. We create 'secret' codes as a way to know if we're 'in' or 'out'. 

True, he talked about the privileged class trying to keep out the plebs who just don't get things like "high" art  (why wouldn't they get that when you put a urinal in a gallery, it becomes art?) but why not apply this to other tribes like kid's SMS language - what does "stsooys tbh cya wknd wb" mean and if you don't know you were probably born before Netscape was the choice browser.

So people are always going to create new spaces and new languages to distinguish themselves from everybody else and before this space reaches critical mass there's a bunch there already figuring out clever ways to get in and sell a lot of something. This is like adding more oil to the water and bound to disperse the congenial gathering fast - look at what happened to MySpace: more people on it, more marketing budget spent on it = less 'cool' / less the choice online communication platform. 

Now look at the business hype about using Twitter, is that good for Google Wave?

>Should we think less about the technology and more about why we are using it?

www.pixelalchemy.com.au holistic online marketing

Twitter spammed full of marketing messages?

David Wall - Wednesday, November 11, 2009
Some interesting reactions to the Toyota Yaris agency showdown. Toyota hosts an agency battle for social media triumph on a budget of 15K each... 15K is lunch money for them, but the trophy awarded to the hippest, most social media-savy agency (judged by Toyota's marketing team) is priceless and is sure to be a fine statement in the "pool room".

Here's the info: http://mumbrella.com.au/the-yaris-social-media-chase-one-green-bean-and-the-population-take-early-lead-with-hothouse-catching-fast-saatchi-saatchi-in-neutral-iris-non-starter-11262#comment-20508

Social media commentator Laurel Papworth, hits backs with a clever YouTube video:


Think the video hits the nail on the head!

What happens when a interruption style marketing over-saturates places people go to escape it? People move elsewhere…

When Twitter gets spammed full of marketing messages, we’ll all start to ignore it…

Although I’m kicking myself that I didn’t get a lift from Wolfy (read Mumbrella post) when the train broke down in North Sydney last week – instead walked the Harbour Bridge in sweltering heat!

All the while though, Toyota Yaris which is not yet released is gaining more and more attention, aided too greatly by Laurel's video and posts. So, is negative attention in the social media space really negative? In other words, will you buy Cheeseybite (formerly known as iSnack2.0)? Don't think I would.

Posted via email from Transforming pixels to gold

Who'd have thought - we're selling to human beings, not robots?

David Wall - Tuesday, November 10, 2009
VW's "Fun Theory" campaign is a good example of clever viral marketing but I don't want to talk about that. You've probably seen and heard this blurb. I think it's worth mentioning the idea behind the claim and what that says about the way people interact with brands.

Firstly, if you haven't seen it yet - check it out:

The implication is that if we lined up 2 equally good products or services the majority would choose one over the other based on fun. Does that mean all products / services need to be fun? 

No, but it's worth looking at the process, the means of getting there (how we learn about the company, when doing the purchasing etc.). The traditional idea preaches the value of "getting in, taking what you need - then getting out" or the quickest, most simplest way for consumers works the best - no holds barred. We're all time starved the argument goes etc.

In reality, we're time starved - yes, but we're also starved of authenticity, we're starved of communication that connects with us on a human level - the sort of communication that says: "hey, you're not just another entry we want to add to our CRM you're someone that appreciates things outside the same old experiences we're used to - here's something fun, something interesting or inspiring - and here it is not because we want to make an extra buck out of it, but we just like it, its fun for us - might be for you too..."

Who'd have thought - we're selling to human beings, not robots?

Posted via email from Transforming pixels to gold

How to make a killer email landing page

David Wall - Monday, October 12, 2009
The social media marketing landing page - YouTube and Twitter!

Got a high email click through rate, what now?

Here's an example of a campaign that's still in the pipeline (a few days from now till launch! & already gathering interest on social media). In the stock photo space there's a lot of "click to see this new gallery" type emails inundating the same audience (likely the same emails) over and again. So we really had to think of something a little left of field to get noticed.

Shout it out - NOT

Best to avoid the the whole interruption marketing thing - the whoever shouts the loudest will be heard approach (which doesn't really work online anyway). Try instead to make people curious, give them authentic (non-bias) information or make them laugh... 

The point is to be on your visitors' side. Don't try to win the argument with 100 points on why you're the best, instead be a guide - you want people to conclude things about your products and services on their own accord, making them leave your site as an advocate of your brand rather than leaving at point 5 afraid of the other 95 points they'd have to endure.

Back to the landing page... You'll notice the text about we're "trying something different... let us know what you think.." etc. This is intentional - there's no point confronting visitors especially if your asking for comments  - we want to be on their side and interested in their opinions. Shout "WE'RE SO GREAT" and you're bound to get a lot of people wanting to tell you the opposite - that's just a natural human compulsion to keep things balanced.

Doesn't a YouTube logo dilute your branding

We might also ask: "Doesn't the TV set logo distract us from the advert?" The truth this we're so 'branded' by brands all those nice little logos just fade into the background. The important thing is to provide something that engages people - a logo will not engage someone, most people won't even notice. But if you engage someone, you connect with them on some level that has relevance to their daily lives, then your little logo will start to look a lot "bigger" and might even get a click!

YouTube is a medium in itself, its a medium that speaks words like: social, quirky, new, experimental, young, authentic etc. So hence the choice of this medium. You will also find it on the email, again as a way to illicit clicks: http://monsoon.cmail1.com/t/r/e/hrziy/l/

And the Twitter thing…

It’s important to make it easy for users to share online content the way most people do this nowadays - using social media. The Add-This or Gigya plugins are most common - users can select from a huge range of social media sites to share the given page’s content. Although, the stats I’ve got points to the fact that the more sharing options you offer, the less likely people will share particularly if you require them make multiple clicks… Best to pick small number of sharing options most relevant to your users and make these obvious and as clear as possible (while not being too obvious to distract from the main message)

So on this example we’ve got a clear Twitter share option extended to function like a blog comment. It’s using Twitter search and updates with a little server side scripting. Not perfected just yet but its running well in bare bones. The idea here is to give a sense of community – it’s not the point worrying about baring you business to potential negative comments (there’s no moderation here) – if the content is half-decent a few negative comments will likely fire people up for more discussion – that’s really more online exposure!

On this note as this campaign is not out yet, get your comments in as in a few days an email is going out to 100k plus global list of ad agencies / design houses / corporate marketing teams – a good way to get your twitter profile out to the world! http://www.photolibrary.com/marketing/Monsoon/MonsoonImages.html

16,000 hits using Google adwords

David Wall - Monday, September 07, 2009
Winning the search game with a lot of hits

I'm just illustration the point with this title on the potential of using the right long-tail keyword even on paid search. I go on about this long-tail stuff all the time because it really is the untapped market that is available to us right now online.

In fact, niche markets as well as keywords will always be here. If you think about how people will always be doing or searching for something new - new and unique terms will always come into play. I guess those who find them first can capitalise on an early advantage... 

But before I get too esoteric, let me get to the point.

The 4 EASY steps, paid-search formula

  1. First focus on just a few good performing long-tail (niche) keywords. In the example below I'm using: "read novels online" (read this to find out how to determine strong long-tail keywords).
  2. Write a Google ad that solves a problem - i.e. the potential customer is usually searching on Google for a solution - bug them with irrelevance and they won't click on your ad!
  3. With a good ad, you'll need to be getting over at least 1.2% click through rate (CTR) for Google to start lowering the cost for each clicks your ad gets (cost per click - CPC). If it's under that change the ad copy or try a different keyword (unless you want to pay Google more than you have to).
  4. Google tells you the adverage daily cost per click - all you need to do is match this by manually capping your CPC everyday. Eventually you can get your keyword down to about 4 - 6 cents (if you're using good long-tail keywords).

So say you had a monthly budget of $1000 - at 6 cents a click if you do this right you'd expect 16,000 targeted visits to your website. This also means that on a small budget, say $15 - expect to get about 200 clicks!

Here's some proof

Check what difference lowering you CPC over a few weeks does to your clicks

The above was a launch campaign for Photos to GO stock photo site. I had a 3k montly budget for a limited time and was using a whole host of keywords - some long-tail others very competitive like "stock photography". On the 2nd month running I had a few competitive keywords dropped to focus on the long-tail words while lowing the cost per click for each. You can see the results - close to 3 times the amount.

Small budget for an up-and-coming author - I got 208 clicks for less than $13

The campaign above was done with 1 keyword only - "read books online". The last I checked that was a hot keyword (a lot of searches and low Google cost). I managed reduce the cost from about 30 cents to 2-3 cents a click with a couple of hundred impressions a day (average over period total was 7 cents). Quite nice when you think I was using a $20 free Google voucher!